How It Works: Installer Guide
A comprehensive guide for GateControlX installers
Getting Started as an Installer
To become a GateControlX installer:
- Contact our team through the Contact Us page or email admin@gatecontrolx.com
- Our team will register you as an installer in our system
- You'll receive your login credentials via email
- Access the installer dashboard at https://gatecontrolx.com/dashboard/login/
Hikvision Setup Process
Step 1: Install the Proxy
- Download and install the GateControlX Proxy on a Windows PC located inside the estate LAN
- Ensure the proxy PC is always powered on and connected to the estate network
- Once installed, the proxy will appear in your installer dashboard under the selected estate
Step 2: Create Estate
- From your installer dashboard, click “+ Create Estate”
- Fill in estate details: name, address, contact info, number of residences
- Submit the estate — you’ll then link its first device via the proxy
Step 3: Link First Device
- Go to the “Link Device” page for the estate
- Select the estate and the installed Proxy (auto-populated)
- Enter device details:
- IP Address (device reachable on LAN)
- Device Type (Entry or Exit)
- Device Username (default:
admin) - Device Password (stored securely in hashed form)
- Save to link the device through the proxy
Step 4: Add More Devices
- Go to the estate’s Device Management page
- Repeat the linking process for each additional MinMoe terminal
- Each device must be assigned a role (Entry or Exit)
Monitoring Your Estates
Your installer dashboard lets you:
- View all estates you’ve created
- See proxy connection status
- Monitor device status (online/offline)
- Access estate dashboards temporarily for setup
Troubleshooting
Device Shows Offline
- Check power & LAN connection
- Verify proxy is online
- Ensure device IP is correct in dashboard
- If password was changed locally, update it in the portal
Getting Help
- Email: support@gatecontrolx.com